Tapnhome Service Pvt. Ltd. we values and respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, helping you understand our commitment to safeguarding your data. By using Tapnhome services or accessing our website, you consent to the practices described in this Privacy Policy.
Purpose of This Privacy Policy
Tapnhome provides a range of home repair services, accessible through various platforms including our website and mobile applications. This policy explains our data collection practices for users who access our services, purchase memberships, or contact us for information. Our aim is to be transparent about how we handle data, empowering you to make informed decisions about sharing your information with us.
Scope
This policy applies to all data collected through Tapnhome’s online and offline platforms, including website, mobile applications, customer support channels, and direct interactions with our staff.
2. Information We Collect
We may collect the following types of personal information to provide and improve our services:
a. Information You Provide to Us
When you sign up for Tapnhome services or purchase a membership, you provide certain personal information directly, including:
- Contact Information: Your name, phone number, email address, and home address.
- Service Details: Information about the requested repair or service type.
- Payment Information: Details necessary to process transactions, such as billing address and payment method (note that payment information is securely handled by third-party processors).
b. Information Collected Automatically
We also collect some data automatically when you interact with our website or app, including:
- Device Information: Device type, operating system, browser type, IP address, and other technical details.
- Usage Data: Information about how you interact with our website, such as pages visited, duration on each page, and links clicked.
c. Information from Third Parties
We may receive information about you from third parties, such as social media platforms, advertising partners, or analytics providers, in line with their privacy policies. This information may include profile details, user behavior, or preferences.
3. How We Use Your Information
We use the information we collect for various purposes to improve your experience and ensure efficient service delivery:
- To Provide Services: Use contact and service information to fulfill your home repair requests.
- Customer Support: Use your information to respond to inquiries, resolve issues, and provide assistance when needed.
- Payment Processing: To securely process transactions and record payment history.
- Communication: Send you important updates regarding your service appointments, policy changes, and special offers.
- Personalization: Tailor recommendations, promotions, and other content based on your preferences.
- Security and Fraud Prevention: Use device and usage data to detect potential security threats and prevent unauthorized activity.
- Legal Compliance: Comply with legal obligations or respond to lawful requests from government authorities.
4. Sharing of Information
We are committed to protecting your data and do not sell or rent your personal information to third parties. However, we may share information under the following circumstances:
- With Service Providers: We engage trusted third parties to perform services on our behalf, such as payment processing, data analysis, and marketing. These third parties are obligated to protect your information and are not allowed to use it for other purposes.
- For Legal Requirements: We may share information when required by law or in response to valid requests, such as subpoenas, court orders, or legal proceedings.
- Corporate Transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the involved parties, subject to confidentiality agreements.
5. Data Security
Tapnhome takes reasonable measures to protect your information. We implement industry-standard security practices, such as:
- Encryption: Sensitive data is encrypted using secure socket layer (SSL) technology during transmission.
- Access Controls: Data access is restricted to authorized employees based on their roles and responsibilities.
- Regular Security Audits: Our systems undergo regular reviews and security assessments to detect vulnerabilities and maintain data integrity.
While we strive to protect your information, please be aware that no method of transmission or storage can be guaranteed as 100% secure. We will notify affected users promptly in the event of a security breach.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that enable us to remember your preferences and improve your browsing experience. We use cookies and similar tracking technologies for the following purposes:
- Essential Cookies: These are necessary for the functioning of our website and allow you to use key features.
- Performance Cookies: Collect data on website usage to help us improve performance and user experience.
- Functional Cookies: Save user preferences and enable customization based on previous interactions.
- Advertising Cookies: Collect data to deliver relevant ads and analyze ad effectiveness.
Managing Cookies
You can control or delete cookies by adjusting your browser settings. Please note that disabling cookies may impact the functionality and performance of our website.
7. Third-Party Links
Our website may include links to third-party websites. Tapnhome is not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. When your information is no longer needed, we securely delete or anonymize it.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:
- Access: The right to request a copy of your personal information.
- Correction: The right to request the correction of inaccurate information.
- Deletion: The right to request the deletion of your data under certain circumstances.
- Restriction: The right to restrict the processing of your data.
- Portability: The right to request a copy of your information in a structured format.
- Opt-Out: The right to unsubscribe from marketing communications at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [privacy@tapnhome.com] or via our customer service number. We will respond to your request within a reasonable timeframe, as required by law.