Tapnhome Service Pvt. Ltd.
Handyscompany Free Home Service Provider for Repairs
Returns & Refund Policy
1. Overview
Introduction to Tapnhome Service Pvt. Ltd.
Tapnhome Service Pvt. Ltd. is committed to delivering top-notch repair services for residential customers, offering them the convenience of free home visits and specialized expertise in maintaining and repairing home appliances, furnishings, and essential systems. This policy document will walk you through the terms of our service offerings, including conditions of free repair, limits to the service scope, and the guidelines around returns and refunds.
Policy Purpose
The purpose of this policy is to outline the specific conditions and procedures under which Tapnhome’s services are provided, including repair eligibility, coverage of free repair services, and the conditions under which returns and refunds are permitted. This policy aims to create transparency, ensuring that customers are fully informed of their rights and Tapnhome’s responsibilities.
2. Scope of Free Repair Services
Eligibility for Free Repairs
Tapnhome provides free home repair services for select product categories, focusing on keeping your essential home items in good working condition. The eligibility for free repairs depends on factors like product type, issue complexity, and warranty status (if applicable).
Products and Services Covered
Our services cover a wide array of household items, including:
- Electrical Systems: Faulty wiring, light fixture repairs, switch and socket replacements.
- Plumbing Systems: Leak repairs, pipe replacements, and minor installations.
- Home Appliances: Small and large appliances such as refrigerators, washing machines, microwaves, and air conditioners.
- Furniture and Fixtures: Basic carpentry work, cabinet adjustments, and structural repairs.
Conditions for Free Repair
- Within Service Area: Free repair services are available to customers located in our designated service areas.
- Repair Types Covered: Basic repair work is included. However, services requiring significant overhauls or specialized parts may incur charges for additional parts, even though the labor remains free.
- Limitations on Service Frequency: We offer free repairs up to a specified limit per year. Excessive requests beyond this limit may be reviewed for charges.
Exclusions
Not all repair requests qualify for free services. The following are excluded from free repair services:
- Damage due to misuse, neglect, or accidental breakage.
- Cosmetic issues that do not affect the functionality of the product.
- Issues caused by unauthorized third-party repairs or modifications.
3. Service Procedures
Booking a Service Appointment
To ensure a smooth process, customers are required to book a service appointment through our customer service line, mobile app, or website. This allows us to efficiently manage our technician schedules and prioritize service needs based on urgency and availability.
Initial Assessment
Our technician will assess the problem upon arrival. If the issue is straightforward, they will carry out the repair immediately. For complex repairs requiring specific parts, the technician will inform you of the estimated time to acquire parts and complete the repair.
Documentation and Approval
For each service call, our technician provides a digital service receipt that includes details of the repair. This document serves as a record of services rendered and may be required for future follow-ups.
Follow-up and Warranty on Repairs
Tapnhome provides a limited warranty on repairs completed by our technicians. If the same issue arises within 15 days, customers can request a follow-up service at no extra cost. This warranty covers only the same problem and does not extend to new issues or parts unrelated to the initial repair.
4. Returns Policy
Return Eligibility
In cases where repairs do not achieve the desired outcome or where a product fails to function as intended even after repair, a return may be processed. Tapnhome follows a strict return eligibility criterion to maintain service quality and ensure customer satisfaction.
Conditions for Returns
- Non-functioning Post-Repair: If a product fails to perform post-repair, it may qualify for a return evaluation.
- Multiple Repair Attempts: Products requiring multiple repair attempts, where the issue persists, may also be eligible for returns.
- Assessment by Technician: A technician may conduct an inspection to confirm that the return is justified.
Return Process
- Initiate Return: Customers must initiate a return request within 7 days of the final repair if the product fails to function properly.
- Inspection: Tapnhome will arrange an inspection to verify the condition and reason for return.
- Approval: If approved, Tapnhome will offer either a replacement (if applicable) or provide service credits toward future repair services.
Non-Eligible Returns
Items damaged due to customer misuse, unauthorized modifications, or third-party repairs do not qualify for returns. Products showing signs of excessive wear unrelated to the initial repair are also excluded.
5. Refund Policy
Refund Criteria
Tapnhome’s primary focus is to provide free repair services, so refunds are not typically required. However, if a customer incurs charges for parts or other services, a partial or full refund may be provided under certain conditions.
When Refunds Are Issued
- Irreparable Items: If Tapnhome determines an item to be beyond repair after attempting service, a refund may be issued for any paid parts or labor.
- Unsuccessful Repairs: For repairs that fail to resolve the issue even after multiple attempts, a refund may be considered if parts or additional services were billed.
Refund Process
- Request Refund: Customers must request a refund within 7 days of the final repair service.
- Approval and Processing: Approved refunds are processed within 15 business days and are issued to the original payment method or as a credit for future services.
- Documentation: Proof of payment and repair documentation may be required to validate the refund request.
Exclusions from Refunds
Refunds will not be issued for items where damage resulted from customer actions or third-party services, nor will refunds be issued for minor or cosmetic repairs.
6. Limitations and Exclusions
Non-Repairable Issues
Certain items or issues may fall outside our ability to repair due to the unavailability of parts, significant structural damage, or issues deemed non-repairable by our technicians. Tapnhome reserves the right to decline service for items in these conditions.
Unauthorized Repairs
Repairs or modifications performed by third-party technicians void our service, return, and refund guarantees. Tapnhome technicians are highly trained and follow precise protocols, so we cannot assume responsibility for work performed by external providers.
Repeated Service Calls for the Same Issue
Tapnhome’s free service is limited to the first instance of a repair request for each unique issue. Repeat requests may incur charges if related to the same problem previously repaired within a stipulated time frame.
7. Customer Responsibilities
Accurate Information
To help us provide efficient service, customers must describe the problem accurately when scheduling a service call. This ensures that our technicians are well-prepared and can address issues swiftly.
Access to Property
Customers are responsible for providing safe and unhindered access to the repair site. This includes securing pets and removing any obstructions to help technicians carry out their tasks safely.
Notification of Changes
If a scheduled appointment needs to be rescheduled or canceled, customers are advised to notify Tapnhome at least 24 hours in advance to allow rescheduling.
8. Contact Information
For all service requests, returns, or refund inquiries, Tapnhome can be reached through the following channels:
- Customer Support Hotline: [9153425500]
- Email: [info@tapnhomeservice.com]
- Website: [tapnhomeservice.com]
9. Amendments to Policy
Tapnhome reserves the right to modify this policy at any time. All changes will be updated on our website, and customers are encouraged to review this policy periodically to stay informed of any updates.
10. Conclusion
This document outlines the comprehensive terms of our Free Home Service Repair, Returns, and Refund Policy at Tapnhome Service Pvt. Ltd. We aim to deliver reliable, hassle-free repair solutions while providing clear guidelines on how we manage returns and refunds. Our commitment to high-quality service and customer satisfaction remains at the core of our policy, as we continue to strive to be your trusted partner in home repairs